Privacy Policy
Last updated: June 2025
1. Introduction
RecoverLab (“we”, “us”, or “our”) is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit recoverlab.madethis.app or make a purchase.
We comply with the Protection of Personal Information Act (POPIA) of South Africa and applicable data protection regulations.
2. Information We Collect
- Order information: Name, email address, shipping address, and payment details (processed securely — we do not store card numbers).
- Account information: If you create an account, we store your email and purchase history.
- Usage data: Pages visited, products viewed, and how you interact with our site (via anonymised analytics).
- Communications: Messages you send us via the contact form or email.
3. How We Use Your Information
- To process and fulfil your orders.
- To communicate order confirmations and delivery updates.
- To respond to customer service enquiries.
- To improve our website and product offering.
- To send marketing emails (only with your consent — you can unsubscribe at any time).
4. POPIA Compliance (South Africa)
In accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information.
- Object to the processing of your personal information.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise any of these rights, contact us at team@recoverlab.madethis.app.
5. Data Sharing
We do not sell your personal information. We may share data with trusted third-party service providers (payment processors, logistics partners, analytics tools) solely to operate our business and deliver your orders. All third parties are contractually required to protect your data.
6. Cookies
We use cookies and similar technologies to improve site functionality and understand how visitors use our site. You can disable cookies in your browser settings, though this may affect certain features.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
8. Contact
For any privacy-related queries, contact us at team@recoverlab.madethis.app.